Reference

Terms That Govern Your Account on ea555

Access to ea555 depends on your local law and whether your region is eligible — read these terms before you open an account.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder rightsData and privacy rulesContact and dispute paths
ea555 Terms That Govern Your Account on ea555
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We collect only what we need to run your account — your contact details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell your data to third parties. Session data is encrypted in transit, and account access requires OTP verification tied to your registered mobile number, so a login attempt from an unrecognised device triggers a confirmation step before it goes through.

Data Retention

We keep transaction and account records for the period required by applicable regulations. You can request a summary of what we hold by contacting support with your registered wallet number.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu on any page.

Account Security

OTP verification on every new device login means your account stays protected even if your password is compromised. Update your registered mobile number promptly if it changes.

Requesting Changes

To update, export, or delete your personal data, submit a request via the Help Centre or email support. We aim to respond within the timeframe required by applicable law in your region.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request to access or delete your account data, reach out through one of the channels below. We handle legal and account queries separately from general support so your request goes to the right team without delay.

Live Chat Open the chat widget from any page on ea555. Legal and account queries are flagged separately so the right team picks them up without you having to re-explain.
Email Support Send your legal query or data request to our support address listed in your account settings. Include your registered wallet number so we can locate your account quickly.
Account Help Centre Log in and visit the Help section for guided steps on data requests, account closure, and dispute submission — no need to wait for a reply to start the process.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet transactions in Bangladesh.

Access depends on your local law and whether your region is currently eligible. Check the eligibility notice when you register — we do not override local legal restrictions.

We hold your registration details, the wallet identifiers you use for bKash, Nagad, or Rocket, and a record of your transactions. You can request a full summary through the Help Centre.

Submit a deletion request via the Help Centre or email support with your registered wallet number. We process requests within the timeframe required by applicable law in your region.

We notify you via your registered contact method before material changes take effect. If you continue using the platform after that notice, you accept the updated terms.

We store only the wallet number needed to verify withdrawals — never your PIN or banking credentials. Payment confirmation happens inside your own wallet app, not on our platform.

Reach out via live chat or email support with your transaction reference and registered wallet number. Legal and dispute queries are routed to a dedicated team, separate from general support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.